Our managed support services help to keep your investment running smoothly. Through sharing risk, renowned ownership, quickly fixing defects and adding value with functional enhancements and system upgrades, we provide the competitive edge our clients need to stay ahead.
Our service teams have deep understanding of complex systems such as Murex, Calypso, OpenLink, MarkIt Analytics, GoldenSource, Platform Symphony and more, plus experience supporting business users across trading, risk management, operations and finance.
We offer battle-hardened frameworks that benefit from our internal service governance, automated tools such as Smart Suite, clearly defined SLAs and KPIs, and industrialized processes to speed delivery, uplift quality and reduce TCO.
Our support coverage does not just stop at the application layer. Through our partnership program, we can provide a complete turn-key solution from data center upwards.
Support to Suit Your Requirements
Our support services provide 24/7 first-, second- and third-line support functions on-shore, on-site or nearshore for clients across Europe, Africa, Asia-Pacific and the Americas. Our operating model encompasses both Application and Infrastructure support elements.
- The first support line is a 24/7/365 partly-automated shared service layer consisting of vendor resources but presented to the client as one ‘desk’.
- The second level consists of application management and technical management to provide a scalable framework and to drive best practice by competency.
- Level three is effectively an escalation layer to the main support services.